Frequently Asked Questions

Listed below are the most common questions asked about the FlexPerks Rewards programs.  If you need additional help, please contact Cardmember Service.

How to Apply
Please call 800.947.1444 and choose option 1 for the status of an application. For your security, you will be required to enter your social security number to locate the application. Additional verification item(s) may be needed to validate.
Once approved, you should receive your card within 7-10 business days.
Exclusive Rewards
Yes, if you make a return to your card your FlexPoints balance will reflect the deducted point value.
Learn more about managing your FlexPoints through Online Banking. Not enrolled in Online Banking yet?  Enroll today!
Basic Card Facts
With Online Banking, you can access your Card account. Not enrolled in Online Banking yet?  Enroll today!
Your statement is designed to make it easy to view important information on your account. Learn more about reading your statement (PDF).1